Take a reading.
Marketing and measurement for independent businesses. Tampa Bay, Florida.
The AI layer for customer care operations.
Your customer care team answers the same questions all day, and the tools you already pay for could carry most of it. I ran customer care for an e-commerce brand on NetSuite, ShipBob and Fishbowl for three and a half years and wrote its training program. I now build the AI layer for teams like yours: triage, drafted replies in your voice and under your policies, order lookups through your own systems, and a governance layer so it does not drift. Every account stays yours, on your cards, with me as a delegated user. You can end the engagement on a Friday and own everything on Monday.
What your operation actually does, where AI carries it, where it must not, and what to build first. One intake call, a sample of your tickets and your tool map read by me, one document, one closing call with a fixed quote for the build. Credited in full against The Instrument if you proceed within 90 days.
One Claude workspace built to run your customer care: instructions in your voice and your policies, a knowledge map, two or three skills, connectors wired where your tools allow, one working automation chosen in the Reading, one training session, thirty days of support. The scope and the price are fixed in the Reading. Nothing is discovered later.
A monthly review of what the system drafted, a sampling score, instruction and skill updates, one new automation a quarter, and support. Cancel any month.
Founding rates. The prices above are founding rates for the practice's first ten clients. They are fixed for you for the engagement, and for the Standing Work for twelve months.
How it runs. Your accounts, your cards, your data. I hold delegated access and bill judgement and labour only. Nothing is held hostage because nothing is held.
Who is behind it.
Allan Vasconcelos. Customer Experience Lead at an e-commerce brand from 2022 to 2025: every support channel, the escalations, the six-week onboarding program, the SOPs and templates, and the order lifecycle across NetSuite and ShipBob. The Oddacle is the practice I built to do that work with an AI layer, and the system it runs on is the one I install for clients.
To see whether it applies to you, write to avasconcelos@theoddacle.com with a time for twenty minutes, or find me on LinkedIn.